When a death occurs

Silver Dove Funerals are available 24 hours a day, 7 days a week to provide you with immediate support.

When a loved one dies it can be a difficult time for you and your family. Take the time to reach out to family and friends to support you during this overwhelming time. What you do next will depend on how and where the death occurred. We have provided a list of steps to take depending on the circumstances.

When A Death Occurs At Home

If someone dies at home, and they have been under regular care of a doctor for the past three months, the first person you should contact is the person’s doctor. If the death is expected, and they can confirm the cause of death then they will issue a Medical Cause of Death Certificate. You can then contact us to arrange the transfer of the deceased person to our funeral home. If the person has not seen a doctor in the past three months and the death is unexpected then the police need to be notified.

Sudden/Accidental Death

If a death is sudden or accidental, the Police must be notified by the family and/or the family doctor. The Police will arrange for the deceased to be transferred to the Coroner’s Mortuary Facilities by a Government Contracted Undertaker. The family can then contact the nominated Funeral Director to arrange the necessary release paperwork and transfer to the Funeral Home. Funeral arrangements may be delayed while the Coroner completes the documentation regarding the Cause of Death.

A Death At A Nursing Home

If someone dies in the care of a Nursing Home or Aged Care Facility, the Director of Nursing or the Nurse in charge will contact the doctor and also contact the Funeral Home nominated by the family. The deceased can then be transferred into the care of the Funeral Home. Silver Dove Funerals provide a 24 Hour, 7 Day care service for immediate need.

A Death In Hospital

If someone dies in a Hospital, a Medical Cause of Death Certificate will be provided by the doctor that attended to the deceased prior to death. The Hospital will organise the necessary paperwork in order for the transfer to take place. The Hospital will require the family to notify the nominated Funeral Director and authorise the transfer of the deceased to the Funeral Home.

Overseas or Interstate

If a death is sudden or accidental, the Police must be notified by the family and/or the family doctor. The Police will arrange for the deceased to be transferred to the Coroner’s Mortuary Facilities by a Government Contracted Undertaker. The family can then contact the nominated Funeral Director to arrange the necessary release paperwork and transfer to the Funeral Home. Funeral arrangements may be delayed while the Coroner completes the documentation regarding the Cause of Death.

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