Knowing What to do when someone dies

Use the resources on this page as a guide or call us anytime day or night for assistance.

There are contacts outside of friends and family that need to be notified of your loved ones passing. Who to notify depends on the circumstances and where they passed.

Below is a simple guide to help you identify those parties, as well as a printable checklist you can use at the bottom of the page.

Who to Contact straight away

If someone passes away At Home

If your loved one had been under the care of a Doctor at home for the last few months, you should contact that doctor as soon as possible. If the passing was expected, they will register the death and issue you a Medical Cause of Death Certificate, confirming the cause.

If you contact us, we will organise the transfer of the deceased back to our funeral home in Brisbane. However, if the death was unexpected and the person hadn’t seen a Doctor in the last few months, you will need to notify the police.

Accidental or Sudden Death

When death happens accidentally or suddenly the Police need to be notified by the family Doctor or directly by the family. In this situation, the Police will make arrangements with a Government contracted undertaker to transfer the deceased person to Coroner’s Mortuary Facilities.

Once completed, you can contact us as your designated Funeral Director to organise the required release documentation and transfer of the deceased to our Funeral Home.

In some cases, there can be delays whilst a Coroner finishes their paperwork regarding the cause of death, but this is where Silver Dove Funerals will take control of the process for you and ensure you know what is happening at all times.

At a Nursing Home

If your loved one passes away while they are a resident of an Aged Care or Nursing home, either a Registered Nurse or the Director of Nursing at the facility will make contact with the Doctor and contact your nominated Funeral Director.

Here at Silver Dove Funerals, we will then liaise between all parties to take care of the transfer of your loved one to the Funeral Home. Silver Dove Funerals provide a twenty-four-hour, seven-day-a-week service to help you anytime day or night, so call us as soon as you feel you can.

Death In A Hospital

When a person dies in the care of a Hospital, the resident Doctor who was present before the passing will provide a Medical Cause of Death Certificate.

In this case, it will be the Hospital that organises the transfer and the required documentation. The Hospital will request that you contact us as your Funeral Director to manage the transfer with them into our care.

When Someone dies Overseas or Interstate

It can be highly stressful when someone dies interstate or overseas. The remains need transferring home, whether from abroad or within Australia. Importantly, to a place of care and safety.

This situation may seem daunting but that’s why it is important to contact us as quickly as possible so we can explain the steps of what has to happen and how we will organise the safe return of your loved one.

Who to Notify Next – Your Printable Checklist

Once you have first notified the above, there will be a host of other parties such as insurers, banks, solicitors, accountants, and other parties that will require notification.

To help, we have created a simple 1-page checklist that you can print off and work through to ensure no essential contacts will get missed.

Click on the button below to get your copy of the checklist. Remember, you are not alone in this, and we are available to answer your questions and help guide you through the funeral planning process during this challenging time. At any stage you can call us on (07) 3279 5388

Silver Dove Funerals provides grief and loss services support line to all our families. In addition, if you or anyone you know requires help in dealing with a loss, a list of support groups is provided below. 

Whilst we support the service providers, we do not affiliate ourselves with any particular group. Therefore, this list is for your assistance only.

Support networks and useful links that you may need to use at the time of someone’s passing.

Sands – (Free) Help and counselling for miscarriages, stillborn and newborn deaths

1300 072 637

Lifeline – (Free) Support, help and counselling 24/7

13 11 14

Parentline – Parental support 7 days a week from 8:00 am to 10:00 pm

1300 301 300

Beyond Blue – (FREE) Help for anxiety and depression 24/7

1300 224 636

Kids Help Line – Help and for kids and young people from 5-25 years of age, 24 hours a day, 7 days a week

1800 55 1800

Salvation Army Care Line – (FREE) compassionate support around the clock seven days a week

1300 363 622

Men’s Line – (FREE) Counselling for boys and men twenty-four hours, seven days a week

1300 789 978

Homicide Support – (FREE) Around the clock support service for persons who have lost someone to a homicide

1800 774 744

Silver Dove Funerals

Call: (07) 3279 5388


Address: 3/76 Sumners Rd, Sumner QLD 4074

Office Hours:

Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours