What to do when someone dies – The Australian Guide

When a loved one dies it can be a difficult time for you and your family. Take the time to reach out to family and friends to support you during this overwhelming time. What you do next will depend on how and where the death occurred. 

Your Funeral Checklist

Here at Silver Dove Funerals, we believe in providing as much assistance to you as quickly as possible without everything becoming overwhelming. Start by downloading our simple checklist which will help you understand the first steps to take.

When A Death Occurs At Home

If someone dies at home and they have been under the regular care of a doctor for the past three months, the first person you should contact is the person’s doctor. If the death is expected, and they can confirm the cause of death then they will issue a Medical Cause of Death Certificate. You can then contact us to arrange the transfer of the deceased person to our funeral home. If the person has not seen a doctor in the past three months and the death is unexpected then the police need to be notified

 

Sudden/Accidental Death

If a death is sudden or accidental, the Police must be notified by the family and/or the family doctor. The Police will arrange for the deceased to be transferred to the Coroner’s Mortuary Facilities by a Government Contracted Undertaker. The family can then contact the nominated Funeral Director to arrange the necessary release paperwork and transfer to the Funeral Home. Funeral arrangements may be delayed while the Coroner completes the documentation regarding the Cause of Death

 

A Death At A Nursing Home

If someone dies in the care of a Nursing Home or Aged Care Facility, the Director of Nursing or the Nurse in charge will contact the doctor and also contact the Funeral Home nominated by the family. The deceased can then be transferred into the care of the Funeral Home. Contact Silver Dove Funerals as soon as you can. We Provide a 24 Hour, 7 Day a week service for immediate help

 

A Death In Hospital

If someone dies in a hospital a Medical Cause of Death Certificate will be provided by the doctor that attended to the deceased prior to death. The Hospital will organise the necessary paperwork in order for the transfer to take place. The Hospital will require the family to notify the nominated Funeral Director and authorise the transfer of the deceased to the Funeral Home

 

Overseas or Interstate

If a death is sudden or accidental, the Police must be notified by the family and/or the family doctor. The Police will arrange for the deceased to be transferred to the Coroner’s Mortuary Facilities by a Government Contracted Undertaker. The family can then contact the nominated Funeral Director to arrange the necessary release paperwork and transfer to the Funeral Home. Funeral services may be delayed while the Coroner completes the documentation regarding the Cause of Death

Silver Dove Funerals provides grief and loss services support line to all our families. If you or anyone you know is in need of help in dealing with a loss, a list of support groups is provided and may be able to assist you. Whilst we support the service providers we do not affiliate ourselves with any particular group. This list is provided as assistance only

Support networks and useful links that you may need to use at the time of someone’s passing.

Sands - Free counselling for stillbirth, newborn deaths and miscarriages
1300 072 637
www.sands.org.au
Lifeline - 24/7 free general counselling and support
13 11 14
www.lifeline.org.au
Parentline - 8.00am – 10.00pm 7 days a week for parental support
1300 301 300
www.parentline.com.au
Beyond Blue - 24/7 free counselling if you are suffering from depression and anxiety
1300 224 636
www.beyondblue.org.au
Kids Help Line - 24/7 free counselling if you are aged 5-25 years
1800 55 1800
www.kidshelp.com.au
Salvo Care Line - 24/7 free counselling provided by the Salvation Army
1300 363 622
www.salvos.org.au/salvocareline
Mens Line Australia - 24/7 free counselling provided by the Salvation Army
1300 789 978
www.mensline.org.au
Homicide Victim Support Services - 24/7 free support line
1800 774 744
www.qhvsg.org.au